Dispute Resolution

Complaints Book

You can file a complaint in the Portuguese electronic Complaints Book (Livro de Reclamações), at www.livroreclamacoes.pt.

Alternative dispute resolution

In the event of a consumer dispute, the consumer may turn to an alternative dispute resolution body: [COMPETENT ADR BODY — e.g. CNIACC – National Centre for Information and Arbitration of Consumer Disputes, www.cniacc.pt]. More information at www.consumidor.gov.pt.

Under Portuguese Law no. 144/2015.